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Case Study

Simplifying Managing Guest Requests in Holiday Homes

Tracking guest requests and maintenance issues is time-consuming and inconsistent
Holiday homes

Setting

Managing holiday homes presents unique challenges—handling guest requests, resolving maintenance issues, and maintaining outdated info folders can be overwhelming and inefficient. Guests rely on phone calls or messages, leaving property managers struggling with inconsistent tracking and limited visibility into team performance.

Solution

Solve transforms your operations with a case-specific, app-free approach:

  • Seamless Guest Experience: Guests scan a Solve tag to report issues or submit requests effortlessly, including photo uploads and real-time updates on their status.
  • Efficient Operations: Requests are automatically routed to the right team members, tracked in real-time, and displayed on dashboards and floor plans for better visibility and control.
  • Data-Driven Decisions: Gain actionable insights into team performance, recurring issues, and SLA compliance to optimise workflows and enhance guest satisfaction.

Results

A streamlined management process that saves time, reduces manual tasks, and ensures exceptional guest experiences. Discover how Solve can transform your property management. Download the full case study today!

Client Testimonial

We have been using the solve system for about 5 months now and it has been an absolute game changer. It is so simple and straightforward to use, even with the language barrier. The app itself is easy for the staff to navigate, and the weekly analytic reports give me a summary of the issues and how quickly they were resolved.

Róisín - General Manager
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