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Case Study

Implementing Solve to Improve Guest Satisfaction in Hotels

Provide a personalised concierge style experience to your guests by providing an app-free interface
Hotels

Overview

Managing guest requests and ensuring a smooth hotel experience can be challenging—miscommunication, manual processes, and time-consuming updates to guest information folders create inefficiencies that impact both guest satisfaction and operational effectiveness.

Solve offers the solution:

  • Effortless Guest Requests: Guests scan a Solve tag to request services, such as room cleaning or linen changes, through an app-free, user-friendly interface. They can even track the status of their requests in real time.
  • Streamlined Team Operations: Requests are automatically routed to the appropriate staff, who can update progress directly within the system. Managers monitor tasks and SLA compliance through intuitive dashboards and floor plans.
  • Data-Driven Insights: Analyse trends, track request volumes, and optimise team performance while reducing waste and improving sustainability efforts.

The Impact?

A seamless and personalised experience for guests, efficient workflows for staff, and actionable insights for hotel managers. Transform your operations with Solve.


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Client Testimonial

We have been using the solve system for about 5 months now and it has been an absolute game changer. It is so simple and straightforward to use, even with the language barrier. My residents scan the QR code, tick a box, add some notes/photos if needed, and if goes directly to my head of maintenance, who can then prioritise the job and mark it done when completed, it’s very time efficient. The app itself is easy for the staff to navigate, and the weekly analytic reports give me a summary of the issues and how quickly they were resolved.

Róisín - General Manager
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